FAQ Test

• Phones, laptops, tablets, smartwatches, TVs, desktop computers, monitors, etc.
• Photography & Video Equipment
• Cameras, lenses, accessories, tripods, gimbals, etc.

• Speakers, electronic music instruments, DJ equipment, headphones, musical instruments, etc.

• Video game consoles, controllers, peripherals, VR, etc.

• Bikes, scooters, skateboards, unicycles

• Skis, snowboards, surfboards, golf clubs, tennis rackets, camping/climbing equipment, etc.
• Clothing & Accessories
• Clothes, jackets, shoes, sunglasses, watches, jewelry, etc.

• Blenders, coffee makers, microwaves, juicers, etc.

• Handheld drills, circular saws, jigsaws, sanders, routers, etc. (covered only against accidental damage and theft)

• Textbooks, backpacks, calculators, etc.

• Cracked screens
• Spills & liquid submersion
• Accidental damage (like drops)
• Damage & malfunctions from accidental damage/drops
• Mechanical/electrical component failures (for phones)
• Theft
• Theft of items from an unattended vehicle via forced entry (car break-ins)

The deductibles for phones on our phone-only protection plans or our “Everything Protected” AKKO Plan range from $29 – $99 per claim based on the phone’s model. $99 is also the max deductible even for theft or total replacement claims – less than half as much as most other protection providers!

Click here to view the deductibles for repairs/replacements on your specific phone make/model.

If you have one of our “Everything Protected” AKKO Plans, which protect one (1) phone + 25 other items, all other items besides your phone are subject to a $99 deductible ($49 for students) for any incident of accidental damage or theft.

This amount that is “deducted” from any reimbursement payout you receive exists so that you’re still motivated to be careful with your stuff.

But with all of AKKO’s protection plans, we’ve made sure to offer easily affordable deductibles for incidents of accidental damages, breakdowns, and theft, rather than the $150 – $500 deductibles you’ll encounter with many other protection plans for phones, laptops, and other electronics and personal items.

Note: Deductibles for lost phones on annually paid plans are equal to the deductible for theft on the same phone model, but there is a limit of only 1 Lost phone claim covered per 12 months. Lost phone protection is not included on phone-only plans or AKKO Plans that are paid monthly.

AKKO Base Plans ($15/month for adults, $10 for students) include $2,000 of reimbursement protection per incident**. There are no annual reimbursement limits or limits on the number of claims you may file.

**$2,000 PER INCIDENT means that, for instance, if you just replaced your broken phone with us and your new phone is stolen the following week, the replacement value of your phone will be covered in full (after deductible) as long as that amount is less than $2,000.

If at another point in the same year you drop your laptop and the screen is smashed, the repair cost or replacement value of the laptop will be fully covered (after deductible) as long as it’s less than $2,000.

In short, there is no annual limit to your claims and reimbursement, and every incident is covered individually.

However, if during a single incident someone steals your entire backpack, which contains both your phone and laptop, up to $2,000 total is covered to reimburse you for replacing those items and any other covered contents of your backpack (including the backpack itself). Even if the combined replacement cost exceeds $2,000 for all these items, your coverage will pay out a maximum of $2,000.

Higher per-incident coverage limits are available!

Once you’re registered, you can upgrade your coverage to a per-incident reimbursement limit as high as $10,000! Our most common per-incident upgrade is $3,000 – $5,000, which adds only a few dollars to your monthly premiums.

Our studies and claims data show that the $2,000 per-incident limit is more than enough for the majority of users. That said, if you would like to cover more expensive items like a high-end laptop, specialty photography or music gear, etc., we offer an easy option to upgrade your limit. Simply contact us via the “billing” section of your account to initiate an increase to your per-incident limit.

Other Limitations:

Coverage for jewelry, watches, rings and other items consisting of gold, silver, platinum or furs is limited to $1,000.00 for any one incident.

Coverage for bicycles is limited to $1,000.00.

Property in a personally owned automobile is covered, provided that the vehicle was locked and windows fully closed at the time of theft, and that there was visible evidence of forced entry into the vehicle.

NOTE: All plans are per individual and will only cover items that the individual owns. This means that if you file a claim, you must have proof that you are the owner of the item.

Questions about coverage limits? Contact us!

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Do I need my item receipts for coverage? What if I don't have them?

For accidental damage claims, we do not require the original purchase receipts for the items you want to protect on your plan. While the receipt would be preferred, you can establish proof of ownership through other means.

For items purchased used or through a third-party marketplace platform such as Craigslist, eBay, Facebook Marketplace, or OfferUp, you may request an email be sent to you by the seller stating what you bought, when you bought it, and how much you paid for it. If an item was gifted to you, you may need to ask the gift giver for a statement that says as much.

For theft claims, proof of purchase will need to be provided. If you don’t have the original receipt of your purchase, you can try to contact the original seller or retailer, as they typically have records of past transactions. You can try providing your name, phone number, email, or credit card number to try and track down a receipt for something you purchased.

You can also provide our team a record of your credit card or bank statement showing the date and amount paid for an item. Finally, if you purchased an item through a marketplace or from a private seller, you can provide a record of, for instance, a PayPal or Venmo transaction.

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What items are NOT covered by an AKKO Plan?

We do not cover furniture, automobile, motorcycle, boat, motor, aircraft or aircraft parts (including drones) or any type of motorized land vehicle or other conveyances or their accessories (including car stereos, GPS navigation devices, keyless entry), money in currency or coin, evidences of debt, letters of credit, passport documents, notes, securities, transportation tickets or any other tickets, pharmaceuticals, prescription or over- the- counter, artwork, professional or amateur, antiques or collectables, animals, firearms or ammunition, salesman samples, contact lenses, keys, artificial teeth or limbs, or merchandise for sale, forms of identification, including student ID’s and driver’s licenses.

Reimbursement for jewelry, watches, rings, and other items consisting of gold, silver, or platinum or furs is limited to $1,000.00 for any one incident of loss.

Reimbursement for bicycles is limited to $1,000.

Property in a personally owned automobile is protected, provided that the vehicle was locked and windows are fully closed at the time of theft and there was visible evidence of forced entry into the vehicle.

Surfboards are protected for theft and damage due to mishandling on airlines, accidental damage from non-airline transportation or use/handling not included.

Appliances: only counter-top appliances such as blenders, coffee makers, toasters, or microwaves are protected. Appliances which are wall mounted or integrated into cabinetry or have any types of utility hookups such as gas or water are not covered.

Handheld/portable power tools are covered only against accidental damage and theft.

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Does AKKO cover damage to my car or motor vehicle? What about items inside my car or motor vehicle?

No.

AKKO coverage does not apply to any damage, theft, or loss that affects your car or motor vehicle (such as a street scooter or motorcycle), nor any items incorporated or mounted/installed in or on the interior/exterior of your vehicle. You’ll have to go through your auto insurance to recover any such losses.

However, your coverage does apply to items inside your car that are damaged or stolen, as long as you are able to provide proof of forced entry into the vehicle which indicates that your doors/windows/trunk/cargo bags were closed and locked.

Just as with any other claims for theft, you must also provide a copy of your filed police report.

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Does my AKKO Plan cover lost items and lost phones?

If you lose one of your belongings, you’ll need to evaluate the situation to determine whether it qualifies as theft or what’s called “mysterious disappearance” (i.e., you simply misplaced your belonging and have no idea where it went).

Use tools like Find My iPhone or Google’s Find My Device to try and recover your phone; similar services exist to track down a missing laptop or tablet. Take screenshots or record evidence of your attempts to recover your phone to provide the most complete set of evidence you can with your claims.

To receive reimbursement for a stolen phone or other item, you must be able to share your location timeline and/or the location timeline of the device.

If you have an Android device:

Make sure Find My Device is working and enabled. Go to your web browser, search for “Find My Device” and click the first result. Make sure you can see the device on a map displaying “last known location” along with the device name, make, and model.

If you have an iPhone:

The “Find My” app on iOS does not provide a history of your device’s location, which can help provide proof of theft for your claim. Download the Google Maps app and be sure it is set to allow location access at all times. You can verify that your Google Maps timeline is available by checking here: https://www.google.com/maps/timeline

You will only need to show AKKO your location history if your phone or another item is stolen. Your location data will not be used for any purpose other than to verify your claim.

The protection you get with an AKKO Plan will cover theft of any item, but it will only cover “mysterious disappearance” of phones for customers who have signed up for an annual payment plan. Deductibles for lost phones on annually paid plans are equal to the deductible for theft on the same phone model, but there is a limit of only 1 Lost phone claim covered per 12 months. Lost phone protection is not included on phone-only plans or AKKO Plans that are paid monthly.

Renter’s insurance (from Lemonade, Jetty, or other established insurance providers) typically covers losses to your property from damage or theft only when you’re at home and does not cover accidental damage like dropping your phone or spilling coffee on your laptop.

Accidental damage such as cracked screens, spills, and drops are more than 12 times as likely to happen as losses that renters’ policies will even cover.

Additionally, the deductibles on renters’ policies for losses from damage like fires, floods, or break-ins are usually $250-$1,000 – much higher than the deductible you would pay for any AKKO claim.

Furthermore, the cost of your renters’ or homeowners’ insurance coverage may increase when you do file a claim. The cost of your AKKO coverage will never increase from claims, no matter how many you file!

The short answer: because AKKO is using technology to make facilitating and managing protection for your stuff more efficient and less costly. Typical insurers charge really high fees on the insurance and protection plans you buy because of the work involved in processing policies and claims.

At AKKO, we’re changing that – enabling our customers to get comprehensive, affordable and straightforward protection. We’re ending the need to buy protection plans or insurance at the point of sale every time you get something new. Just add it to your AKKO plan, and you’re covered!

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created and payment is current and activation is completed.

There is a waiting period of 30 days before any coverage under your membership plan begins (including protection against accidental damages, device malfunctions/failures, theft, or lost phones). In situations where ample photo/video evidence is available, and all photo verification steps have been completed for your item, this waiting period may be waived for cracked screen damages, but no other type of accidental damages, malfunctions, theft, or lost phones.

Be sure to follow all instructions within your account for adding photos and information for your items.

Photos of phones and tablets should be uploaded using the phone’s own cameras (front and rear) to provide pictures of the front (screen) and back sides of the device by taking the photos in front of a mirror. A photo of the phone’s “About” page in settings should also be provided by using another device (do not provide a screenshot) and the serial # of the device should be visible on the screen, as well as the entire front of the phone being visible.

Photos of laptops and computers should be taken by including a photo of the device with the screen powered on and also displaying the “about” page showing the specs and serial # of the computer.

Photos of TVs should also be taken where the screen is powered on and displaying video/image. Also include photo of the serial #. For gaming consoles, be sure to include photos that show the device powered on with image/video visible on a display. Do not just include photos of the gaming console itself if it has no screen.

Yes! Your items are eligible for coverage through AKKO regardless of their age, where they were purchased, or whether they were purchased new or used.

See the list of eligible items here.

For items purchased used or through a third-party marketplace platform such as Craigslist, eBay, Facebook Marketplace, or OfferUp, you will need to contact the seller and request an emailed statement that identifies the item, the date it was purchased, and the amount paid. This can suffice as a purchase receipt if you need to provide one during a claim. This also applies to items that you paid for in cash. If you paid for the item via Venmo, PayPal or another payment app, you can take a screenshot of the payment.

Read more here about how purchase receipts are not required for coverage

Yes! You may cover any phone that is yours and in your possession. It does not need to have been paid for in full.

Many of our customers buy phones on installment plans through their cellular carriers or other retailers.

When you register for AKKO, you’ll go through essentially the normal process to add a financed phone to your account. The only difference is that instead of uploading a receipt, you’ll just need to download a PDF or take a screenshot of your most recent bill/statement from the cellular carrier or retailer showing your installment payment and the type of device.

Please note that for any claim on a leased/financed phone that requires device replacement, the balance you owe for the device will have to be paid off fully before you can receive your remaining claim reimbursement.