Frequently Asked Questions
At Genius Phone Repair, we offer a full assortment of unlocking services on nearly all phone makes and models.
01.There are multiple problems with my device, do you offer a discount for multiple repairs?
Yes, we do offer a discount on any additional repairs. Please stop into a store location or contact us for a more accurate quote on your device.
02 I have more than one device that is broken, do you offer a deal on the second repair?
Yes, you would receive $10 off on the second repair (Cannot be combined with any other offer or promotion)..
03 How long does it take to repair my phone?
Most devices are repaired within 2-3 hours when the part is in stock. If the device is mailed in, it can take 24-48 hours for it to be repaired and mailed out. We have 6 local repair centers: Grand Rapids, Grandville, Comstock Park, Muskegon, Cascade, and East Lansing.
04 What should I do if I want to mail my device in for repair?
The easiest option is to call or email one of our store locations and we will be glad to walk you through the process. 1-855-Fix-A-Cel or email@example.com Otherwise, you can download our Mail-In Instructions.
05 What if I already purchased the part needed for repair?
We can use your part but we cannot give our standard 90-Day Warranty with the repair.
06 What devices do you repair?
We repair iPhones, iPods, iPads, Android Phones, Basic Cell Phones, & Tablets.
07 Do you offer a warranty?
All of our repairs come with a 90-Day warranty. This even includes water damage.
08 Do you buy or sell phones?
Yes, we buy and sell a wide variety of cell phones. This includes iPhones, Android Phones, Windows Phones, BlackBerry’s & More! We also sell basic flip and texting phones (Verizon, AT&T, Sprint, T-Mobile).
09 What are your normal hours of operation?
Monday – Friday: 10:00am – 7:00pm
Saturday: 10:00am – 5:00pm
Sunday: 12:00pm – 5:00pm
10 Do you sell parts?
We do sell parts, but pricing is not listed on the website. For pricing, please call the store location closest to you.
11 Do I need to make an appointment to have my phone repaired?
No appointments are necessary, but they can be set. Calling ahead for more accurate quote times is best.
12 Why should I get my phone fixed at Genius Phone Repair?
We go out of our way to always take care of our customers. Let us give you a great customer service experience! All repairs also come with a full parts and labor 90-day warranty.
13 Does your warranty cover accidental damage?
No, we cannot cover any form of accidental damage.
14 What if you cannot repair my device, do I still have to pay?
No, we do not charge anything for unsuccessful repairs.
15 Do you fix water damage?
Yes, we do repair water damage. If your device has been wet, the best thing to do is to power it off right away. Do not plug it in to charge or try a new battery. We offer a free diagnosis on all repairs and for the highest probability of repair, bring it in ASAP.
16 What are some of your most common repairs?
We repair a lot of Apple products (iPod Touch, iPad, iPhone). The most common repair we do is the glass screen replacement on those devices.
17 What are some of the repairs you did recently?
iPhone 4S Cracked Front and Back Glass Replacement
iPod Touch 4th Generation Screen Replacement
Motorola Droid Bionic Camera Replacement
HTC Thunderbolt Screen Replacement
iPad 2 Shattered Screen Replacement
Motorola Droid X2 Charge Port Replacemet
HTC Thunderbolt Charge Port Replacement
Motorola RAZR Maxx Battery Replacement
Motorola Droid 4 Water Damage Repair
18 Do you sell cases for my iPhone 5?
Yes, we sell cases for all recent iPhones . We have a wide variety of Otterbox, Ballistic, Speck, Incipio and other great name brand cases. We also sell cases for Android Phones, iPods, & iPads. Check out our link with WZZM for more information.